Video by Augmego Studio support

A question, a playback problem, or something you’d like us to know? Email Travis at [email protected].

Support is available by email. We do not offer phone support.

Finding Video by Augmego Studio

The Roku app is currently in pilot testing. It is not yet publicly listed in the Roku Streaming Store. We’ll update the home page when the public install link is available.

Watching on Roku

Select a series, choose an episode, then select Play episode. If a saved position is available, choose Resume watching or Restart episode. Progress stays on the Roku you’re using; it does not sync between devices.

Next episode is always your choice. Nothing starts automatically when an episode finishes. Press Back to return to details, then Back again for the episode list.

English captions

During playback, press the star (*) button on your Roku remote and open the caption settings. Turn captions on or off and choose English if a language selection appears. Menu wording varies by device.

If playback won’t start

Check your Roku’s internet connection by trying another streaming app.
Try the episode again, or select Retry if shown.
Return to Roku Home and reopen Video by Augmego Studio.
If the problem continues, restart your Roku and check for a system update.

What to include in your email

Your Roku model, episode title, approximate playback time, and any error message help us investigate. Please don’t send passwords, payment information, or other sensitive details. Developer mode is not required for support.

Video by Augmego Studio is free, but your internet provider’s data charges may apply. See our privacy information and terms of use.